Returns & refunds

Returns

If a manufacturing defect shows up within 7 days of delivery, we replace the item with the same one, or refund you in full if it's out of stock. Check for outside damage in front of the courier: damage reported later can't be treated as a return. Where an item has a warranty, its terms are on the product page.

How to return: message us on WhatsApp with your order number and a photo of the item, and we'll tell you whether it needs to come back, and how. When the return is our fault (a wrong, faulty or broken item), we pay the delivery both ways.

Refunds go out by bKash or Nagad within 3 working days of the return being approved. Cash-on-delivery orders are refunded the same way; tell us which number to send it to.

Not returnable: items with water or burn damage, or opened for repair, and items returned without their box or accessories.